Xbalee Privacy Policy — Your Information Is Completely Safe With Us

Welcome to Xbalee's Privacy Policy. This policy describes in detail how personal information is collected, used, and protected for users of the xbalee.bet website and the Xbalee mobile app.

Xbalee has developed this Privacy Policy with Bangladeshi users in mind. We want you to clearly understand how your data is being used.

By using the Xbalee platform, you agree to this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact us.

Xbalee may collect the following information from you. The purpose behind each data point is clearly outlined below:

Xbalee never stores your password or complete payment details. All sensitive information is kept in an encrypted state.

Xbalee uses the information it collects for the purposes outlined below. We are always transparent about why your data is being used:

• Account Management: To create, manage, and secure your Xbalee account.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• Customer Support: To resolve your issues and provide effective support.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligation: To comply with applicable laws and regulations.
• Service Improvement: To run analytics that improve your experience on the Xbalee platform.
• Promotional Communications: To send you special offers and updates with your consent (you may opt out at any time).

Xbalee never shares your data with third parties for advertising purposes. Your data is used solely to improve Xbalee's own services.

Xbalee never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment Provider: Necessary information is shared with Mobile Pay, Nagad, and Rocket to process your payments.
• Identity Verification Services: Certain information may be shared with approved verification services as part of the KYC process.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a government authority.
• For security purposes: Information may be disclosed to relevant authorities for fraud investigation or crime prevention purposes.

Xbalee uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser.

Types of cookies Xbalee uses:

• Essential Cookies: To maintain login sessions and ensure platform security. Without these, the platform will not function properly.
• Functional Cookies: To remember your preferences (such as language and theme).
• Analytics Cookies: Used to understand which pages users visit — no personal information is included.

You can disable cookies through your browser settings, though some features may not function as intended. Xbalee does not use third-party advertising cookies.

Xbalee employs industry-leading technical and administrative measures to protect your data. The various layers of security are outlined below:

• Encryption: All data transmissions are encrypted using TLS/SSL technology.
• Firewall: An advanced firewall system blocks all unauthorized access.
• Two-Factor Authentication: Two-step verification to keep your account secure.
• Regular Security Audits: Third-party experts conduct regular security audits of Xbalee's systems.
• Staff Training: All Xbalee staff are trained in data protection and bound by confidentiality agreements.
• Data Breach Protocol: In the event of a data breach, affected users will be notified within 72 hours.

Please note, however, that no internet transmission can be guaranteed 100% secure. While Xbalee takes every precaution, you should also use a strong password and keep your login credentials confidential.

Xbalee believes you have full ownership of your data. Below are your six core rights:

To exercise any of these rights, email us at support@xbalee.bet. Xbalee will respond to your request within 30 days.

Xbalee does not retain your data indefinitely. Each type of information is stored for a defined period:

• Account Information: For the duration of your account and up to 5 years after closure (as required by law).
• Transaction Records: Financial regulations require a minimum retention period of 5 years.
• Customer Support Contact: Up to 2 years after resolution.
• Cookies Data: Session cookies are deleted when you close your browser; persistent cookies last for up to 1 year.
• Analytics Data: In anonymized form, for up to 26 months.

Once the designated retention period has passed, Xbalee automatically deletes or anonymizes your data securely.

Xbalee strictly prohibits its platform for anyone under the age of 18. Special measures Xbalee has in place to protect minors:

• Age verification is mandatory at the time of registration.
• Proof of date of birth may be requested if there is any suspicion.
• If a minor is identified, the account is immediately suspended and all associated data is deleted.

If you believe a minor is using Xbalee, please report it to support@xbalee.bet. We will act promptly.

Xbalee may update this Privacy Policy from time to time. Changes may be necessary due to business developments, new legislation, or technological advancements.

• Before any significant changes, Xbalee will notify you via email or an in-platform notification.
• Updated policies take effect 30 days after publication — giving you time to review any changes.
• Continued use of the platform after any changes will be considered your acceptance of the updated policy.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.

To view previous versions of the Privacy Policy, Help Center Contact us.

For any questions, concerns, or complaints regarding our Privacy Policy, please contact Xbalee through the following channels:

• Email: support@xbalee.bet (responses are typically sent within 24 hours)
• Live Chat: Live chat on the Xbalee platform (available 24/7)
• Help Center: Help Center Find answers to common questions on this page
• FAQ: On the FAQ page Answers to common privacy-related questions

After receiving your complaint, Xbalee will endeavor to provide a full response within 30 days. For urgent matters, contact us via live chat for immediate assistance.